Refund and Returns Policy

Refund Policy

We want all of our customers to be 100% satisfied with our products. If you are not satisfied with your online purchase, please email us at aloha@kailuahoney.com within a week of receiving your order. Refunds and returns are processed on a case-by-case basis. In your email, please be sure to include:

• Order number
• Description of issue
• Relevant photos

Following review, we may send you new products, process a refund, or decline the request. We will notify you of any steps you must take. If new items will be sent, note that there may be an additional lead time as we may not have any of the item in stock and it must be made fresh. If a refund is processed, it can take up to seven days to post to your official credit card statement. If you have any questions about an approved refund, please contact your credit card company.

Damaged Items Policy

Products arriving damaged are rare, but with shipping glass, it may happen despite our best efforts to protect the jars. Should a product arrive damaged, please immediately take photographs of the box and product and email them to aloha@kailuahoney.com.

We will let you know whether you can dispose of the product immediately or if it must be taken to the United States Postal Service office for inspection (this is due to official USPS policy.) In rare cases, the box may need to be sent back. In this case, we will cover the cost of a return-shipping label.